Client Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage and promptly address inquiries from clients and representatives concerning questions, report statuses, concerns, or requests for information.

• Utilize systems and databases to input or retrieve information pertaining to clients or claimants.

• Maintain daily communication with the QA department regarding workflow and the status of pending reports.

• Reach out to providers for assignments and update the database accordingly.

• Organize and archive both open and closed cases.

• Ensure client information is up-to-date and document client-specific guidelines and rules within the system.

• Collaborate independently and with team members to address inquiries, document cases, and return cases in a timely manner.

• Redirect calls to other departments as necessary.

• Execute clerical tasks, including typing, filing, emailing, and proofreading.

• Assist with customer complaints and quality assurance matters.

• Inform management of any report-related issues or concerns.

• Ensure compliance with state and federal safety and legal regulations in all practices.

• Perform additional duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of clerical experience; or an equivalent combination of education and experience is preferred.

• Experience in a medical office or the insurance industry is preferred.

• Familiarity with general computer operations, fax machines, copiers, scanners, and telephones.

• Proficient in Microsoft Word, Outlook, Excel, and Internet usage.

• Ability to be trained on and comply with HIPAA regulations and standards.

• Competent typist with a minimum typing speed of 40 words per minute.

• Ability to follow instructions and accurately respond to management’s directives.

• Demonstrated accuracy, thoroughness, responsibility for quality of work, and initiative.

• Outstanding communication skills.

• Capability to work independently, prioritize tasks, and manage time effectively.

• Ability to maintain confidentiality.

• Ability to foster and promote a positive team-oriented atmosphere.

• Capacity to remain focused and concentrate amidst normal or significant distractions.

• Ability to perform well under pressure and in stressful situations.

• Ability to appropriately manage changes, delays, or unexpected occurrences.

• Commitment to following all company policies and procedures.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive work environment.