Client Coordination Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee operational execution and client engagement across Data Protection, Cyber Essentials, and Information Security Consultancy.

• Ensure that services are provided efficiently, punctually, and in line with client expectations and contractual commitments.

• Monitor performance in service delivery, utilization, and capacity planning.

• Work in partnership with the Head of Information Security Operations to ensure delivery performance aligns with strategic goals.

• Manage Client Coordinators across the Data Protection, Cyber Essentials, and Information Security sectors.

• Conduct one-on-one meetings, performance evaluations, and annual appraisals.

• Assist with career development, recruitment, onboarding, and training initiatives.

• Cultivate a high-performing, accountable, collaborative, and client-focused team culture.

• Supervise service delivery costs and resource allocation.

• Monitor and report on KPIs such as utilization, revenue generation, client satisfaction, and operational efficiency.

• Provide performance insights and reports to senior leadership.

• Collaborate with finance and operations teams to ensure billing accuracy and prompt invoicing.

• Serve as an escalation point for issues related to client coordination.

• Establish relationships with consultants, service leads, sales, and finance teams.

⛳️ Requirements

• Proven track record in managing service delivery operations within a consultancy or professional services setting.

• Experience in leading and developing coordination or operations teams.

• Strong knowledge of Information Security services, including Data Protection, Cyber Essentials, or general InfoSec consultancy.

• Demonstrated capability to manage multiple client engagements simultaneously.

• Excellent organizational skills paired with a keen eye for detail.

• Commercial acumen and experience in managing delivery against revenue objectives.

• Confident in KPI reporting and performance assessment.

• Exceptional stakeholder management and negotiation abilities.

• Proactive and solutions-oriented mindset.

• Strong leadership presence with an approachable and supportive demeanor.

• Outstanding written and verbal communication skills.

• High level of accountability and ownership.

• Resilient and capable of functioning effectively under pressure.

• Dedicated to continuous improvement and professional growth.

🏝️ Benefits

• 25 days of annual leave plus a day off for your birthday.

• Company pension plan.

• Subsidized gym membership.

• Employee benefits platform.

• Regular team-building events.

• Private healthcare coverage (individual).

• Learning allowance for personal development.

• Flexible working policy.