Client Communication Virtual Assistant, Bilingual

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage professionally with clients through phone, email, messaging platforms, and virtual communication tools.

• Offer translation and/or interpretation assistance for clients who communicate in Spanish, Haitian Creole, French, or other languages.

• Support communication between clients and multilingual individuals.

• Ensure clear and effective communication in situations where language barriers are present.

• Address client inquiries and direct questions to the relevant team member.

• Aid in scheduling, confirming appointments, and coordinating with clients.

• Carry out virtual administrative duties such as data entry, email organization, document management, and record keeping.

• Keep precise records of client communications and follow up on pending requests.

• Manage confidential client information with professionalism and discretion.

• Provide general administrative and client support as needs evolve.

⛳️ Requirements

• Prior experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter, Translator, or in a similar role.

• Proficient written and verbal communication skills in English.

• Bilingual or multilingual abilities are strongly preferred.

• Proficiency in Spanish, Haitian Creole, and/or French is highly desirable.

• Exceptional interpersonal and customer service capabilities.

• Ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds.

• Strong organizational and time-management abilities.

• Capacity to work independently in a remote setting.

• Comfortable utilizing email, Google Workspace/Microsoft Office, video conferencing, and various online tools.

• Reliable internet connection and a professional environment for remote work.

• Experience in translation and/or interpretation is preferred.

• Experience supporting multilingual clients is preferred.

• Background in healthcare, behavioral health, social services, immigration-related services, or other client-facing environments is preferred.

• Familiarity with virtual administrative support and client coordination is preferred.

• Knowledge of scheduling and client management systems is preferred.

🏝️ Benefits

• Initially part-time, with the possibility of transitioning to a full-time position.

• Candidates are encouraged to provide their expected hourly rate in USD.