Client Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel the expansion of Inner Circle, Agency, Prestige Labs, and other products/services.

• Elevate current clients to higher service tiers, renew service contracts, and cultivate referrals.

• Support clients in achieving success through personalized coaching calls and proprietary training systems.

• Ensure a stellar first impression by thoroughly preparing and executing the onboarding process.

• Manage the client experience and collaborate across departments to eliminate bottlenecks and enhance satisfaction.

• Gain a comprehensive understanding of GymDash software and promote its use.

• Establish quarterly client objectives and action plans, then guide clients in executing those plans.

• Partner with Prestige Labs to encourage eligible Inner Circle members to adopt and sell PL products.

• Conduct daily, bi-weekly, onboarding, and Boiler Room coaching sessions.

• Deter client departures with client-centric action plans.

• Offer moderate technical assistance in line with client portal training.

• Collaborate with Agency, Sales, and Support teams to provide an outstanding client experience.

• Boost attendance at virtual and in-person events in partnership with Marketing and Support.

• Report key metrics to Leadership weekly, as applicable.

• Work with Marketing, Sales, and Product teams to enhance customer experience.

• Identify product deficiencies and communicate insights and solutions through one-on-one meetings, reports, and surveys.

• Oversee the Inner Circle sales pipeline, including renewals and ascensions, within the CRM.

• Achieve or surpass budgeted retention targets.

• Enhance customer retention and engagement through onboarding, education, and advocacy.

⛳️ Requirements

• Background in the gym industry with experience in both Sales and Training roles.

• Minimum of 2 years in a management position.

• Proven ability to manage challenging customer situations and de-escalate conflicts effectively.

• Capacity for self-direction and efficient time management.

• Experience in developing and sustaining strong relationships with customers.

• Proficient in all integrated platforms utilized by the company.

• Exceptional communication skills, both with clients and across departments.

• Ability to make independent decisions on customer handling based on company morals/values and established guidelines.

• Skilled in managing difficult conversations with upset customers and de-escalating those situations.

• Availability: M-F 8AM-5PM EST; flexibility for additional hours as needed, including weekends and holidays.

• Generally accessible and responsive via Slack during working hours.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Flexible working arrangements.