Client Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver continuous service support to meet client requirements and business objectives

• Act as the primary system support for designated clients

• Update and maintain client benefits websites

• Conduct audits and file reviews to ensure data integrity and accuracy

• Oversee daily, weekly, and annual processing of inbound and outbound files

• Investigate, analyze, and resolve participant inquiries and cases

• Produce client-specific reports and assist with ACA processing tasks

• Carry out system testing for platform updates and annual enrollment processes

• Review release documentation and evaluate system modifications and their impacts on clients

• Implement operational procedures as detailed in client Admin Guides

• Configure and assess system functionalities for client projects and enrollments

• Provide timely and accurate responses to client inquiries

• Handle billing activities, including generating invoices, posting payments, and reconciling receivables

⛳️ Requirements

• Bachelor’s degree from a recognized four-year institution, or an equivalent mix of education and experience

• Advanced skills in Microsoft Excel

• Proficient in Microsoft Office applications

• Significant experience with databases, including data analysis and manipulation

• Excellent analytical and problem-solving abilities

• Capacity to think creatively and independently

• Strong verbal and written communication skills

• Experience with benefits administration systems, payroll systems, HRIS, or similar software platforms

• Previous experience with ACA processing support (preferred)

• Background in a client-facing, service-oriented setting (preferred)

• Understanding of benefits enrollment cycles and annual open enrollment support (preferred)

• Standard working hours are from 8am to 5pm Central Time

🏝️ Benefits

• Health, dental, and vision insurance plans

• Performance-driven incentives for most positions

• Remote-first, yet office-friendly work environment

• Employer-sponsored retirement savings options

• Professional development, training, and resources for career advancement

• A supportive culture that promotes collaboration, open communication, and innovative problem-solving

• Resources for mental health, financial planning, and wellness