Client Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a partner and primary collaborator with clients to comprehend their staffing requirements.

• Proactively address challenges and fulfill job openings.

• Foster strategic client relationships to sustain and grow the business.

• Establish objectives and devise actionable strategies to achieve results.

• Manage job posting schedules, upcoming projects, staffing obstacles, submission criteria, and the cadence of interviews and offers.

• Eliminate obstacles and work alongside product and Nurse Advocate teams to enhance submission-to-offer ratios.

• Provide daily relationship support to successfully place and retain clinicians.

• Uphold trusted client relationships to ensure 100% retention of both current and future accounts.

• Achieve designated growth objectives.

• Build new client relationships and expand the client portfolio.

• Collect and monitor client feedback, reporting on relationship health and areas for improvement.

• Collaborate with Nurse Advocate leadership to enhance client standing through increased quality and quantity of placements.

• Identify and propose solutions to obstacles hindering account and placement growth.

⛳️ Requirements

• Minimum of 3 years of experience in healthcare staffing, with direct involvement with RNs, ideally in Account Management or Recruitment, preferably at a high-growth startup or within healthcare or staffing firms.

• Proven experience in building and nurturing strategic relationships and expanding a book of business with RNs.

• Exceptional presentation and communication abilities, capable of engaging in difficult conversations.

• Comprehensive knowledge of the healthcare staffing landscape and key stakeholders (VMS/MSP/Direct).

• Familiarity with compliance standards and Joint Commission requirements applicable to RN professions.

• Experience in cross-functional teamwork.

• High School Diploma is required; an Associate's or Bachelor's Degree is preferred.

• A strategic mindset, customer-centric approach, influencing and persuasive skills, as well as being personable and dependable.

🏝️ Benefits

• Paid vacation and sick leave.

• Paid family leave.

• Flexible working hours.

• Employer-funded health insurance, including vision and dental coverage.

• Employer-covered life insurance.

• Monthly reimbursement for cell phone expenses.

• Employer-sponsored 401k plan.

• Variable compensation structure.