Client Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead and oversee all facets of program execution, upkeep, and/or growth.

• Investigate, clarify, and assess clients’ requirements to develop effective solutions.

• Provide clients with status updates during implementation and throughout the program's lifespan.

• Organize and conduct status calls based on program necessities.

• Ensure that all client requirements are fulfilled with a high level of quality.

• Generate and maintain reports, analyses, and insights.

• Deliver accurate and timely invoices while monitoring costs against the client budget.

• Draft and maintain client-specific Standard Operating Procedures (SOPs) and Work Instructions.

• Prepare ad-hoc proposals and pricing as required.

• Organize and lead periodic business reviews.

• Manage the annual contract renewal process when applicable.

• Collaborate with clients and internal teams to identify efficiencies and propose innovative solutions.

• Protect patient privacy and confidentiality in compliance with HIPAA regulations.

⛳️ Requirements

• Bachelor’s Degree or equivalent work experience.

• Preferred 3-5 years of experience in client or project management, or related fields.

• Preferred 3-5 years of experience in the pharmaceutical industry.

• Preferred 3-5 years of experience in a contact center environment.

• Must possess strong organizational skills and the ability to build solid relationships.

• Excellent critical thinking and creative problem-solving abilities.

• Experience in proposal writing and pricing is a plus.

• Proficient in Microsoft Office applications, including but not limited to Excel and PowerPoint.

• Exceptional oral and written communication skills, along with strong customer service and negotiation abilities.

• Willingness to travel as necessary, which may include overnight and/or weekend travel.

• Must adhere to HIPAA Privacy and Security Regulations to protect patient privacy and confidentiality.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Accrued paid time off.

• 401(k) plan with company matching.

• Disability and life insurance coverage.

• Paid maternity and paternity leave.

• Company-recognized holidays.

• Programs for recognition, contests, and awards.

• Opportunities for continuous growth through learning, leadership development, and career advancement support.

• A collaborative work culture.

• Reasonable accommodations in accordance with applicable laws.