Claims Team Manager – Construction Defect

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Oversee and guide a team of claims adjusters and specialists, ensuring that performance goals and quality standards are achieved.

• Evaluate and authorize coverage assessments on claims within designated authority, escalating issues as required.

• Offer technical direction, coaching, and mentorship to team members.

• Supervise workflow, distribute resources, and address escalated issues to uphold service-level agreements.

• Ensure adherence to relevant laws, industry regulations, and internal policies regarding all claims operations.

• Work in conjunction with internal stakeholders to pinpoint process enhancements and execute best practices for claims management.

• Review claims data to uncover trends, manage risk exposure, and suggest strategic initiatives.

• Perform performance evaluations and aid in workforce planning, which includes hiring, training, and succession management.

• Handle Construction Defect claims and promote effective claims resolution to meet business goals and enhance customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in insurance, business administration, or a related field, or equivalent professional experience.

• 5 or more years of experience in claims handling, including a minimum of 2 years in a supervisory or team leadership position.

• Demonstrated success in managing complex and high-severity claims across various lines of business.

• State adjuster license as required, or the ability to secure one within a specified timeframe.

• Preferred professional insurance certifications such as CPCU or AIC.

• Skills in claims investigation and analysis.

• Knowledge of regulatory compliance.

• Strong leadership and people management capabilities.

• Proficient in conflict resolution and decision-making.

• Excellent communication and negotiation skills.

• Competence in data analysis and reporting.

• Experience in process improvement and workflow management.

• Customer service-focused mindset.

• Fluency in the English language is required.

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company match.

• Company holidays.

• Vacation and sick days.

• New parent leave.

• Restricted stock units for eligible positions.

• Deferred compensation plan for eligible positions.

• Learning and leadership development programs.

• Competitive compensation.

• Retirement plans.

• Support for physical, emotional, financial, social, and professional well-being.