Claims Team Lead – Trucking

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide leadership support to a Claims Manager.

• Supervise the work conducted by the Commercial Transportation Claims adjusting staff.

• Balance management duties with individual claim-handling responsibilities as required.

• Establish and uphold best practices for claim intake, investigation, evaluation, settlement, and recovery.

• Ensure the team aligns with client and customer expectations.

• Act as a resource for escalated claims.

• Promote a positive work environment, teamwork, and professional development.

• Attract, hire, retain, onboard, and train team members with support from leadership.

• Prepare and present claims reports, metrics, and analyses to clients and customers.

• Advise clients regarding claim trends and loss mitigation strategies.

• Serve as a backup leader when the Manager is unavailable.

• Manage direct reports effectively.

• Oversee onboarding tasks, access, and cultural immersion for new hires.

• Function as the Subject Matter Expert (SME) for initial inquiries, escalations, and roundtable discussions.

• Exercise enhanced reserve and payment authority and assist with moderate reviews.

• Identify topics and trends for team huddles and Elevated Claims Experience Workshops.

• Champion a customer-obsessed approach and foster a customer-centric mindset.

• Utilize technology and analytics to enhance claims efficiency and performance.

⛳️ Requirements

• Candidates must reside in an eligible U.S. state for the duration of their employment.

• Hiring is not available for candidates living in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• Minimum of 5 years of insurance claims experience across multiple lines of business.

• Preference for candidates with experience in transportation/trucking claims and some bodily injury knowledge.

• An active adjuster license is required; a resident state license is preferred, or alternatively a Designated Home State (DHS) license.

• At least 3 years of leadership experience, ideally managing in a remote setting.

• Proficient with technology and capable of evolving claims systems and processes.

• Proven dedication to quality, accuracy, and attention to detail.

• Uphold integrity, ethics, and strong accountability in handling confidential and sensitive information.

• Ability to transition from claims handling to coaching and providing feedback.

• Agile mindset with the capability to pivot between different priorities.

• Consistently reliable in meeting or exceeding goals and overcoming challenges.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy.

• Flexibility to work from anywhere to support work-life balance.

• Regular corporate retreats.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment.

• Remote-first work environment.

• Culture of diversity, empathy, transparency, and empowerment.