Claims Supervisor – Product Liability, Mass Claims

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee, mentor, coach, and develop a team of 5–8 adjusters who are managing product liability claims.

• Evaluate claim quality, productivity, customer service, timeliness, and overall operational performance.

• Provide expert guidance on liability investigations, assessment of damages, settlement strategies, and resolution of claims.

• Perform file reviews and conduct performance audits to ensure compliance with client standards, regulatory requirements, and company policies.

• Support adjusters with escalated claim matters, intricate investigations, negotiations, and settlement decisions.

• Track inventory levels and delegate workloads to uphold service level commitments.

• Analyze trends in claims, operational challenges, and opportunities for process enhancements.

• Create and sustain workflows, reporting mechanisms, and best practices that promote claim quality and efficiency.

• Relay operational performance metrics and claim outcomes to leadership.

• Collaborate with clients, internal stakeholders, and leadership teams to guarantee effective program implementation.

• Encourage accountability, teamwork, and ongoing improvement.

• Build a stable, engaged, and high-performing claims team.

• Achieve productivity, quality, and service expectations.

• Manage a high-volume inventory environment.

• Establish effective workflows and operational processes.

• Cultivate relationships with adjusters, leadership, and clients.

• Act as a trusted technical and operational resource for the account.

⛳️ Requirements

• At least 5 years of experience in casualty, liability, product liability, or mass tort claims.

• Prior experience in supervisory roles, leadership, coaching, or claims management.

• Experience overseeing claims professionals in a high-volume setting.

• Proven success in managing fast-track claim programs, surge events, catastrophe-style operations, or extensive claim inventories.

• Strong understanding of liability investigations.

• Solid knowledge of claim evaluations.

• In-depth understanding of damages assessment.

• Extensive knowledge of negotiation strategies.

• Proficient in claim resolution practices.

• Demonstrated ability to balance quality, compliance, service, and productivity objectives.

• Exceptional organizational, analytical, and decision-making skills.

• Strong written and verbal communication abilities.

• Capacity to effectively manage competing priorities in a dynamic environment.

• Active Adjuster License or Designated Home State (DHS) License is required.

• Ability to acquire and maintain additional jurisdictional licenses as necessary.

• Proficiency in claims management systems and Microsoft Office applications.

• Preferred experience handling product liability claims.

• Preferred experience supervising mass tort, consumer product, recall, foodborne illness, or other large-scale liability programs.

• Preferred experience leading teams during event-driven or outbreak-related claim inventories.

• Preferred multi-state claims handling experience.

• Preferred prior experience with Third-Party Administrators (TPA).

• Preferred professional designations, such as AIC, CPCU, SCLA, or ARM.

• Note: CCMSI does not provide visa sponsorship for this position.

🏝️ Benefits

• 4 weeks of paid time off accruing throughout the year according to company policy.

• 10 paid holidays during the first year.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) plan.

• Employee Stock Ownership Plan (ESOP).

• Opportunities for advancement into senior claims leadership roles.

• Collaborative, employee-owned work environment.

• Potential eligibility for bonuses or other forms of compensation.

• Reasonable accommodations available throughout the application and hiring process.