Claims Resolution Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Investigate automobile accidents that involve bodily injury.

• Evaluate coverage, liability, and damages.

• Deliver customer service via voice calls, emails, text messages, and occasionally video chats.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Conduct liability investigations and determine ultimate liability decisions.

• Identify injured parties beyond those mentioned at the First Notice of Loss.

• Recognize significant risk potential on claim files.

• Assist claimants throughout the vehicle restoration process.

• Provide constructive feedback on the Auto process.

• Collaborate with Casualty Adjusters during the claims process.

• Carry out thorough damage reviews and interpret policies to ascertain coverage.

• Accurately and promptly document claim activities in the claims system.

• Implement policies according to policy agreements.

• Attend and engage on camera during online meetings and training sessions.

• Perform additional related duties as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in claims handling.

• Prior experience in claims investigation and negotiation is preferred.

• Experience with liability investigations, assessing coverage, PD coverage, establishing MOI, rental issues, and resolving liability is advantageous.

• Excellent communication skills, particularly over the phone.

• Strong critical thinking and problem-solving abilities.

• Must reside in the United States within one of the specified time zones.

• Position is not available for residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

• A dedicated private workspace free from distractions is required.

• Minimum internet bandwidth of 50 MB down/5 MB up is necessary.

• Suitable work surface and seating must be provided.

• Must consent to a background investigation.

• An applicable adjuster and/or appraiser license may be required within 60 days of hire.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

🏝️ Benefits

• Competitive compensation with essential support for ongoing development and career progression.

• Flexible scheduling options.

• Time-off policy promoting work/life balance.

• Initial and continuous training provided.

• 401K/pension plan.

• Education reimbursement opportunities.

• Programs designed to assist in balancing work and personal life.

• Technology package including a laptop, monitors, headset, keyboard, and mouse.

• Connectivity reimbursement of $80 per month.

• A $1,000 Licensing Sign-On Bonus may be available for candidates with applicable active licenses.