Claims Manager – Auto Property Damage

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee various teams of adjusters across multiple lines of business.

• Consistently achieve or surpass objectives while overcoming challenges.

• Establish and uphold best practices for claim intake, investigation, evaluation, settlement, and recovery.

• Analyze and monitor claims data to uncover trends, patterns, and opportunities for process improvement.

• Ensure the team's alignment with client and customer expectations regarding the claims process.

• Act as a resource for complex or escalated claims.

• Guarantee the precision and sufficiency of all aspects related to claim reserving.

• Create and implement strategies aimed at reducing fraudulent claims while ensuring compliance with legal and regulatory standards.

• Cultivate a positive workplace atmosphere, encourage teamwork, and support professional growth and development.

• Manage performance; attract, hire, retain, and provide top-tier training.

• Collaborate with Account Management, Compliance, and Claim Operations on intricate or escalated claims matters.

• Maintain relationships with policyholders, agents, brokers, and legal representatives.

• Prepare and deliver claims reports, metrics, and analyses to clients and customers.

• Provide clients with insights on claim trends and strategies for loss mitigation.

⛳️ Requirements

• Candidates must reside in an eligible U.S. state during their employment.

• Hiring is not available for candidates living in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• A Bachelor's degree in insurance, business administration, or a related field is required.

• Relevant certifications such as CPCU or AIC are advantageous.

• At least 10 years of experience in insurance claims management across multiple lines of business, preferably in auto with bodily injury experience.

• A minimum of 5 years of management experience, ideally in a remote setting.

• Proficient with technology and capable of evolving claims systems and processes to enhance efficiencies and outcomes.

• Proven dedication to quality, accuracy, and meticulous attention to detail.

• Strong integrity, ethical standards, and accountability in managing confidential and sensitive information.

• Foundational knowledge of claims.

• Extensive technical and subject matter expertise in commercial transportation claims, including coverage and litigation.

• Experience in reviewing and analyzing contracts.

• Comfortable engaging in phone communications throughout the claims process.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexible work-from-anywhere option to support work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.

• Remote-first work environment.

• A culture centered on empathy, transparency, and empowerment.