Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete claims process for designated commercial accounts, including intake, carrier reporting, adjuster follow-up, and discussions on reserves and resolutions.

• Conduct claims kickoff meetings for new clients and monthly claims reviews for ongoing clients.

• Develop standard operating procedures, reporting workflows, and materials for employees.

• Act as the main point of contact for clients regarding incidents such as slip-and-fall claims and product recalls.

• Advocate for timely resolutions with carriers, third-party administrators, and defense counsel.

• Provide insights from claims analysis to support new business initiatives through loss evaluations, claim histories, and renewal strategies in collaboration with the growth team.

• Report directly to the Head of Claims.

• Ensure smooth account transitions, complete kickoff calls, and established claims SOPs, while providing reliable client support within the initial 90 days.

⛳️ Requirements

• Over 5 years of experience in managing commercial insurance claims, preferably within a brokerage or carrier environment.

• Comprehensive end-to-end claims management proficiency: intake, carrier reporting, adjuster follow-up, reserves, and resolutions.

• Ability to exercise sound judgment and identify when to escalate issues.

• Excellent skills in building client relationships and establishing trust.

• Experience in facilitating client-facing meetings such as kickoffs and claims reviews.

• Capable of creating SOPs, reporting workflows, and training materials from the ground up.

• Comfortable being the primary contact during high-pressure or urgent claims situations.

• Tenacious in driving carriers, TPAs, and defense counsel towards timely resolutions.

• Proficient in converting claims data into actionable insights for renewal strategies and new business development.

• Strong communication and organizational abilities.

🏝️ Benefits

• Competitive salary that includes equity options.

• Comprehensive benefits packages covering medical, dental, vision, life, and disability insurance.

• Pre-tax benefits accounts (FSA, HSAs, dependent care FSAs, commuter savings).

• Human Interest 401(k) plan provider.

• Flexible time off policy.

• Sick leave provisions.

• Family and medical leave options.

• Observance of major national holidays.

• Curated in-office employee experience.

• A collaborative, transparent, and enjoyable workplace culture.

• Opportunities for internal promotions and career advancement.

• Additional variable compensation, including incentive-based remuneration where applicable.