Claims Initiation Representative

This is a fully remote position, open to applicants in Nebraska, +1 more state.

📋 Description

• Handle approximately 50–60 customer inquiries daily related to disability and FMLA claims.

• Initiate claims and leaves utilizing various applications and platforms.

• Educate customers and employers regarding FMLA and disability offerings.

• Ensure accurate documentation and recording of claims and leave information.

• Engage with internal and external stakeholders through email and phone communication.

• Deliver professional, customer-focused service and adapt to customer needs as required.

• Identify and suggest process enhancements and organizational initiatives.

• Guide customers on subsequent steps in the claims or leave procedures.

⛳️ Requirements

• High School Diploma or GED equivalent.

• 0-1+ years of experience in administrative support, customer service, and/or data entry related to the role's duties.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Minimum internet bandwidth of 12 Mbps; 25 Mbps preferred.

• Experience in data entry and research in a fast-paced setting preferred.

• Ability to navigate through multiple systems as necessary preferred.

• Availability for a six-week training schedule from Monday to Friday, 9:00 am to 5:30 pm EST, with no time off during this period.

• Must be available for an 8-hour shift from Monday to Friday between 8:00 am and 11:00 pm EST.

🏝️ Benefits

• Several weeks of paid training, coaching, and development opportunities.

• Clearly defined career pathways and job levels.

• Leadership development and virtual training opportunities available.

• Paid time off and parental leave.

• Competitive 401K and employee benefits package.

• Complimentary financial counseling, health coaching, and employee assistance programs.

• Tuition assistance program offered.

• Flexible work arrangements tailored to your needs.

• Access to effective productivity tools and training.

• Potential eligibility for the discretionary Annual Incentive Program.

• Possibility of long-term incentives and sales bonuses.

• Standard benefits package provided by Lincoln.