Claims Casualty Team Manager – Litigation

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Coordinate, manage, and supervise claims operations across one or more teams.

• Provide guidance, support, and coaching to ensure adherence to regulatory and statutory requirements, as well as technical and customer service best practices.

• Conduct regular reviews of claim files to ensure quality standards are met.

• Monitor and assess statistical metrics and behavioral indicators to evaluate the performance of Claims Representatives through file reviews, audits, reports, and customer complaints.

• Mentor and advise employees regarding their performance.

• Address customer service issues through effective communication and engagement.

• Oversee and assess customer concerns, issues, and satisfaction while anticipating their needs.

• Manage the recruitment and development of employees.

• Identify and implement training and development initiatives to support succession planning.

• Lead meetings with unit management to convey goals and reinforce performance expectations.

• Stay informed about current industry trends and best practices.

• Engage in committees and projects that align with organizational goals and objectives.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience is preferred.

• 4-6 years of experience in handling Casualty Claims, including litigation experience, is required.

• 1-3 years of supervisory experience is required.

• Strong organizational, planning, and delegation skills are critical.

• Excellent oral and written communication skills are necessary.

• Strong interpersonal skills are essential.

• Proven ability to effectively lead change is required.

• A valid driver's license, a satisfactory Department of Motor Vehicles record, and minimum liability insurance as mandated by the state are required.

• Chartered Property Casualty Underwriter designation from the Insurance Institute of America is preferred.

🏝️ Benefits

• Health coverage for medical, dental, and vision.

• 401(K) savings plans with company matching.

• Pension plan.

• Tuition assistance for continued education.

• Floating holidays and paid time off for community volunteer activities.

• Paid parental leave.

• Wellness programs to support employee health.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!

• Incentive program based on the achievement of organizational, team, and individual performance goals.

• Occasional travel for off-site business meetings or conferences.