Claims Automotive Team Manager – Casualty

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Oversee, coordinate, and manage the activities related to Casualty claims for the team(s).

• Offer leadership, support, and coaching to ensure adherence to regulatory and statutory requirements, as well as technical and customer service best practices.

• Regularly evaluate claim files to ensure quality standards are met.

• Monitor and track statistical measures and behavioral indicators to assess the performance of Claims Representatives.

• Provide coaching and counseling to employees regarding their performance.

• Address customer service issues while monitoring customer concerns, satisfaction levels, and needs.

• Oversee the recruitment and development of employees.

• Identify and implement training and development needs for staff to facilitate succession planning.

• Conduct meetings with unit management to communicate objectives and reinforce performance expectations.

• Stay informed about current industry trends and best practices.

• Engage in committees and projects that support the organization's goals and objectives.

⛳️ Requirements

• A Bachelor's degree or an equivalent combination of education and experience is preferred.

• A minimum of 4-6 years of experience in Automotive Claims handling is required.

• Supervisory experience of 1-3 years is preferred.

• Strong organizational, planning, and delegation abilities.

• Proficient oral and written communication skills.

• Excellent interpersonal skills.

• Capability to effectively lead and manage change.

• A valid Driver's License, a satisfactory Department of Motor Vehicles record, and minimum liability insurance as mandated by the state are required.

• Chartered Property Casualty Underwriter certification is preferred.

• Willingness to travel occasionally for off-site business meetings or conferences (5%).

🏝️ Benefits

• Comprehensive health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching contributions.

• Pension plan.

• Tuition assistance for continued education.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave.

• Wellness programs to promote health and well-being.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!