Claims Administrative Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the claims team's shared email inbox

• Assess, categorize, and direct messages to the relevant team member

• Recognize urgent or time-sensitive items and highlight them for the team

• Address routine inquiries from clients, carriers, and adjusters

• Monitor open requests to guarantee follow-through

• Assist in preparing and submitting first notices of loss (FNOLs) to carriers

• Collect, organize, and track claim documentation

• Maintain precise claims activity records in the proprietary agency management system

• Request and arrange loss runs for both new and existing clients

• Aid in new business claims audits

• Schedule client meetings, claims reviews, and calls with carriers

• Prepare materials for meetings

• Conduct ad hoc research, data extractions, and document preparation

• Compile data and materials for quarterly claims reviews

• Organize and update shared folders, trackers, and templates

• Facilitate coordination between the claims team and other internal teams

• Utilize claims management tools and automation effectively and accurately

• Identify bottlenecks and propose process enhancements

• Acquire knowledge of the claims process with potential advancement into a Claims Specialist role

⛳️ Requirements

• 0–2 years of experience in an administrative, customer service, or operations position

• A desire to learn about commercial insurance and the claims process

• Highly organized, with exceptional attention to detail and the capacity to manage multiple requests

• Strong, professional written and verbal communication skills

• Good judgment in task prioritization and escalation when necessary

• Proactive and reliable; capable of working independently as well as being a strong team contributor

• Willingness to learn and receptive to feedback

• Comfortable operating in a digital-first brokerage environment

• Proficient in email, spreadsheets, and shared drives (Google Workspace or similar)

• Quick to adapt to new software

• Property & Casualty or Adjuster’s License preferred, but not mandatory

• Willingness to obtain a Property & Casualty or Adjuster’s License preferred, but not mandatory

• Interest in pursuing AIC or CPCU designations in the future

🏝️ Benefits

• Competitive compensation that includes equity

• Comprehensive benefit plans for medical, dental, vision, life, and disability

• Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)

• Human Interest: 401(k) provider

• Flexible time off, sick leave, family and medical leave, and major national holidays

• A curated in-office employee experience aimed at fostering community, team connections, and innovation

• Collaborative, transparent, and enjoyable culture

• Significant opportunities for learning, leadership, and career development

• Internal promotion and career growth plan