Claim Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage low-complexity commercial auto claims that include physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage.

• Initiate and maintain prompt contact with insureds, claimants, witnesses, vendors, and other relevant parties.

• Provide updates, clarify new information, and communicate the effects on liability assessments and settlement alternatives.

• Work collaboratively with vendors to ensure timely appraisals and evaluations of damage.

• Assess coverage by utilizing policy details and loss-related facts or claims.

• Convey coverage decisions and revise coverage analysis as new information becomes available.

• Ensure adherence to jurisdictional and statutory obligations.

• Obtain and refresh claim information throughout the entire claims process.

• Complete necessary data entry and reporting requirements.

• Establish, maintain, and document initial and subsequent loss and expense reserves.

• Investigate claims through strategic interactions with policyholders, witnesses, law enforcement, agents, medical providers, and technical specialists.

• Conduct interviews with witnesses and stakeholders, taking recorded or written statements where appropriate.

• Assess recovery potential and manage or direct recovery initiatives.

• Utilize diary management systems to ensure claims are processed in a timely and compliant manner.

• Collaborate with external vendors, including appraisers and independent adjusters.

• Oversee total loss processes, which include vehicle appraisals, diminished value assessments, vendor networks, subrogation requests, salvage procedures, and heavy equipment appraisals.

• Perform additional functions as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in casualty claim handling, with a preference for trucking-related experience.

• Exceptional interpersonal and communication abilities.

• Strong organizational and problem-solving skills.

• Proficiency in computer applications, including working knowledge of Microsoft Office products.

• Previous experience in customer service or a related field is preferred but not mandatory.

• A willingness to learn and enhance knowledge is essential.

• Must secure independent adjuster licenses for all states that require them, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, and TX.

• Licenses must be obtained within 90 days of employment, which involves coursework, testing, and background checks that may include fingerprinting.

• A college degree is preferred, or equivalent work experience is acceptable.

• Business-related travel may be required, estimated at less than 5% of the time.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Wellness benefits.

• Paid time off.

• 401(k) plan.

• Profit-sharing plan.

• Remote work arrangements may be considered for highly qualified candidates.

• Business-related travel is estimated at less than 5% of the time.