Claim Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage low-complexity commercial auto claims that encompass physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage.

• Collaborate closely with insured individuals and stakeholders to guarantee prompt and precise claims resolution while delivering outstanding customer service.

• Initiate and maintain communication with involved parties and key stakeholders.

• Provide updates and clarify how new information affects liability analysis and settlement options.

• Work in partnership with vendors for timely appraisals and damage assessments.

• Evaluate coverage by analyzing policy details along with loss facts or allegations.

• Convey coverage decisions and revise coverage analysis as new facts emerge.

• Ensure adherence to jurisdictional and statutory regulations.

• Gather and update claim information, ensuring comprehensive data maintenance.

• Establish and document initial and subsequent loss reserves as well as expense reserves.

• Coordinate with internal stakeholders regarding significant adjustments in claim reserving.

• Investigate claims by engaging with policyholders, witnesses, claimants, law enforcement, agents, medical providers, and technical experts.

• Interview witnesses and stakeholders and collect recorded or written statements when necessary.

• Assess recovery potential and manage or direct recovery activities.

• Utilize the diary management system to guarantee timely and compliant claim processing.

• Collaborate with external vendors such as appraisers and independent adjusters.

• Oversee total loss claims, which include vehicle appraisals, diminished value assessments, vendor networks, subrogation demands, salvage operations, and heavy equipment appraisals.

• Execute additional assigned duties.

⛳️ Requirements

• A minimum of 1 year of experience in casualty claim handling; trucking experience is a plus.

• Exceptional interpersonal and communication abilities.

• Strong problem-solving and organizational skills.

• Proficient in computer usage, including a solid understanding of Microsoft Office applications.

• Previous experience in a customer service role or a related field is preferred but not mandatory.

• Eagerness to learn and broaden knowledge.

• Must acquire independent adjuster’s licenses for all states that necessitate them, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, and TX.

• Licenses must be secured within 90 days of hire and require coursework, testing, and background checks, which may include fingerprinting.

• A college degree is preferred or equivalent work experience.

• Occasional business-related travel may be required, estimated at less than 5% of the time.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Wellness benefits.

• Paid time off.

• 401(k) plan.

• Profit-sharing plan.

• Competitive compensation structure.

• Consideration for remote working arrangements for highly qualified candidates.

• Business-related travel estimated at less than 5% of the time.