Citrix L3 Engineer – DaaS, AWS

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver L3 support for Citrix Virtual Apps and Desktops (DaaS) environments.

• Oversee and assist with Citrix Cloud Connectors, StoreFront, Studio, and License Servers.

• Administer Citrix ADC (NetScaler), including its Gateway, Load Balancing, SSL, and Authentication policies.

• Resolve complex Citrix challenges related to user access, application delivery, profile management, and performance.

• Conduct root cause analysis for critical incidents and execute preventive strategies.

• Manage Citrix upgrades, patching, migrations, and capacity planning efforts.

• Support Citrix workloads hosted on AWS.

• Manage a variety of AWS services including EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3.

• Configure and troubleshoot hybrid cloud connectivity between on-premises and AWS environments.

• Enhance cloud resources for improved performance, availability, and cost-effectiveness.

• Administer Windows Server environments.

• Provide support for Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services.

• Manage FSLogix, Citrix Profile Management (UPM), and user profiles.

• Monitor infrastructure health and availability using enterprise monitoring tools.

• Create and maintain operational documentation, runbooks, and standard operating procedures (SOPs).

⛳️ Requirements

• Proven experience as a Citrix L3 Engineer.

• In-depth expertise in Citrix Virtual Apps & Desktops (DaaS).

• Strong knowledge of Citrix ADC (NetScaler).

• Solid understanding of AWS Cloud technologies.

• Experience in L3 support, administration, troubleshooting, optimization, and implementation of Citrix infrastructure hosted on AWS.

• Extensive technical knowledge of cloud-based VDI environments.

• Skills in incident management.

• Familiarity with Citrix Cloud Connectors, StoreFront, Studio, and License Servers.

• Experience in administering Citrix ADC Gateway, Load Balancing, SSL, and Authentication policies.

• Proven skills in troubleshooting user access, application delivery, profile management, and performance issues.

• Experience in performing root cause analysis for critical incidents.

• Background in managing Citrix upgrades, patching, migrations, and capacity planning.

• Knowledge of AWS services such as EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3.

• Experience with configuring and troubleshooting hybrid cloud connectivity between on-premises and AWS environments.

• Proficiency in administering Windows Server environments.

• Familiarity with Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services.

• Knowledge of FSLogix, Citrix Profile Management (UPM), and user profiles.

• Experience utilizing enterprise monitoring tools.

• Ability to develop and maintain operational documentation, runbooks, and SOPs.

🏝️ Benefits

• Equal employment opportunity.

• Disability or special-needs accommodation.