CISO, Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the daily operations of the CISO Services division.

• Oversee and manage operational trackers, documentation, dashboards, and reporting instruments.

• Facilitate collaboration among internal teams and external partners to ensure timely delivery of tasks.

• Track ongoing service activities and proactively follow up on any pending items.

• Ensure the accuracy of customer records, contracts, revenue tracking, and related documentation.

• Manage the CISO Services master tracker, detailing service status, contract details, revenue tracking, and key operational metrics.

• Act as a primary contact for partner health centers and external stakeholders.

• Cultivate and maintain strong business relationships through regular communication and outstanding customer service.

• Organize meetings, customer communications, scheduling, and follow-up tasks.

• Assist with new customer onboarding, contract renewals, and ongoing account management efforts.

• Draft scopes of work, customer pricing summaries, renewal documents, and other business materials using established templates and pricing models.

• Monitor vendor contracts, software licenses, renewal deadlines, and related expenses.

• Reconcile invoices, budgets, and service-related costs, identifying discrepancies and escalating issues as necessary.

• Aid in budget tracking, revenue reporting, and financial analysis tasks.

• Gather and analyze operational, utilization, customer, and financial data.

• Generate reports, dashboards, summaries, and presentations for leadership and partner health centers.

• Convert operational and service data into clear, actionable business insights.

• Observe trends, pinpoint areas for improvement, and propose process enhancements.

⛳️ Requirements

• Associate's or Bachelor’s degree in Business Administration, Healthcare Administration, Communications, Information Technology, Finance, or a related field, or equivalent professional experience.

• At least 3 years of experience in business operations, client services, account management, customer success, service coordination, healthcare administration, or a comparable role.

• Strong customer-facing experience with a proven track record of building and maintaining professional business relationships.

• Excellent written and verbal communication skills.

• Exceptional organizational abilities with keen attention to detail.

• Demonstrated capacity to manage multiple priorities, deadlines, and ongoing activities simultaneously.

• Experience in tracking projects, contracts, budgets, operational activities, or customer engagements with a high level of accuracy.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.

• Ability to work independently while coordinating efforts across various teams and stakeholders.

• Proven track record of following through on action items, ensuring tasks, commitments, and deadlines are met.

• Experience in healthcare, healthcare technology, health centers, or member-service organizations is preferred.

• Background in supporting business operations, client relationship management, customer success, or account administration functions is preferred.

• Familiarity with vendor management, contract administration, software licensing, or subscription renewals is preferred.

• Experience creating dashboards, reports, and operational tracking tools is preferred.

• Exposure to IT, cybersecurity, technology services, or managed services environments is preferred.

• Knowledge of healthcare IT services or Electronic Health Record (EHR) systems is a plus.

• Applicants must reside and work in an approved state at the time of hire and throughout their employment.

• Health Choice Network is unable to employ individuals who reside or work in California.

🏝️ Benefits

• 100% Remote Work - Work from anywhere in the U.S.

• 100% Employer-Paid Medical Insurance.

• Annual $1,500 HSA Contribution.

• Generous Paid Time Off (PTO).

• 403(b) Retirement Plan with Employer Contribution.

• Professional development and growth opportunities.

• A collaborative, mission-driven environment focused on strengthening healthcare and supporting the communities we serve.