Senior ServiceNow Business Analyst, Minimum Interim Secret Clearance

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate client workshops and focus groups to gather, analyze, and document business requirements that align with the agency's mission objectives.

• Convert high-level business needs into user stories, acceptance criteria, and functional specifications within an Agile/Scrum framework.

• Perform gap analysis between existing processes and the out-of-the-box features of ServiceNow.

• Collaborate with the Agile Coach to design, document, and implement Agile processes and standard operating procedures (SOPs).

• Act as the backlog gatekeeper, ensuring user stories are accurate, complete, and free from ambiguity according to the Definition of Ready.

• Guide junior analysts and developers on business context, federal domain constraints, and best practices for ServiceNow.

• Conduct peer evaluations of functional designs and test scripts.

• Create process maps, workflows, and data models to facilitate end-to-end service delivery.

• Provide advice to government stakeholders regarding ServiceNow best practices and strategies to prevent technical debt.

• Work alongside system architects to verify functional feasibility.

• Ensure that designs comply with federal IT standards, including Section 508 and FISMA/NIST controls.

• Develop and implement User Acceptance Testing (UAT) plans, craft test scripts, and coordinate testing with government personnel.

• Produce SOPs, user manuals, and training materials.

• Serve federal agency clients in the capacity of a government contractor.

⛳️ Requirements

• A minimum of 5 years of experience as a business analyst, with at least 3 years focused on the ServiceNow platform.

• Demonstrable experience in federal contracting supporting DoD, DHS, or civilian agencies.

• Extensive knowledge of ServiceNow ITSM as well as at least one other major workflow (ITOM, HRSD, SPM, ITAM, or custom applications).

• Practical experience with backlog management in Jira, ServiceNow Agile, or Azure DevOps.

• Proficient in using Visio, Lucidchart, or similar tools for process mapping.

• Proven track record of delivering results within an Agile/Scrum environment.

• Active Interim Secret security clearance at minimum, with the capability to obtain and maintain a final Secret clearance.

• U.S. Citizenship is required.

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field from an accredited university is preferred.

• Certification as a ServiceNow Certified System Administrator (CSA) is preferred.

• ITIL v4 Foundation certification (or higher) is preferred.

• Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM, or similar) are preferred.

• Additional ServiceNow certifications (CAD or any Certified Implementation Specialist) are preferred.

• Experience in writing SOPs or process documentation that has been adopted by multiple delivery teams is preferred.

• Prior experience in Section 508 accessibility remediation or FISMA/NIST control documentation is preferred.

• Must be available during East Coast business hours.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan.

• Flexible Spending Account (FSA).

• 11 Paid Federal Holidays.

• Paid Time Off (PTO).

• Education reimbursement.

• Occasional travel may be necessary for significant planning events.