Chief Revenue Officer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Formulate and implement the global revenue strategy for the organization.

• Discover new market opportunities, revenue sources, strategic alliances, and avenues for expansion.

• Set revenue objectives, commercial strategies, pricing models, forecasting techniques, and performance benchmarks.

• Keep track of market dynamics, competitive insights, customer behaviors, and industry trends.

• Collaborate with executive leadership to ensure revenue strategies align with corporate goals and financial plans.

• Direct global Sales and Business Development efforts to enhance customer acquisition, pipeline development, and revenue growth.

• Develop sales strategies, performance metrics, territory planning, pipeline management, and forecasting systems.

• Assess commercial outcomes and enhance sales efficiency, conversion rates, profitability, and customer acquisition.

• Cultivate and sustain executive relationships with strategic clients, partners, and key stakeholders.

• Supervise Revenue Operations, encompassing commercial processes, forecasting, reporting, CRM governance, and operational effectiveness.

• Create performance dashboards, business intelligence, and revenue analytics to support executive decision-making.

• Collaborate with Finance, Marketing, Technology, and Operations to refine commercial systems and workflows.

• Enhance forecasting precision, operational transparency, sales efficiency, and revenue predictability.

• Manage Account Management and Customer Success to optimize satisfaction, retention, expansion, and customer lifetime value.

• Formulate strategies for customer relationships and account growth.

• Leverage customer feedback, performance indicators, and business insights to guide commercial strategy.

• Work with Service Delivery to ensure alignment of customer expectations, operational execution, and client success.

• Provide counsel to executive leadership regarding revenue performance, commercial strategy, market opportunities, and organizational growth.

• Spearhead organizational transformation initiatives.

• Recruit, mentor, and develop senior leaders across commercial divisions.

• Represent the organization in executive meetings, board presentations, strategic planning discussions, client interactions, and industry events.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Stay informed about commercial strategy, customer experience, market trends, revenue operations, and industry best practices through training and professional development initiatives.

• Maintain a positive and professional demeanor towards customers and colleagues.

• Execute additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Marketing, Finance, Management, or a related discipline is required.

• A Master's degree is preferred.

• At least fifteen (15) years of progressive leadership experience in sales, business development, revenue operations, account management, customer success, or related commercial areas.

• A minimum of seven (7) years of executive leadership experience overseeing multiple revenue-generating business functions.

• Proven track record in developing and executing revenue growth strategies within a BPO, customer experience, technology, SaaS, or similar services organization is preferred.

• Demonstrated success in leading large, geographically dispersed, cross-functional organizations and senior leadership teams.

• Strong understanding of revenue strategy, sales operations, forecasting, pipeline management, pricing, customer lifecycle management, and commercial performance metrics.

• Experience in leading organizational transformation, operational optimization, and strategic growth initiatives.

• Strong financial acumen with experience in managing budgets, revenue forecasting, profitability analysis, and executive business planning.

• Exceptional executive presence, communication, negotiation, stakeholder management, and influencing skills.

• Experience with CRM platforms, business intelligence tools, revenue analytics, and performance reporting solutions.

• Strong analytical, strategic thinking, and executive decision-making capabilities.

• Ability to forge strong partnerships with executive leadership, board members, clients, and strategic business partners.

• Dedication to operational excellence, customer success, innovation, continuous improvement, and sustainable business growth.

🏝️ Benefits

• Equal Employment Opportunity protections against discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.