Chief of Staff

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic advisor to the CEO regarding scenario modeling, resource distribution, and business growth.

• Ensure decisions are grounded in patient care, employee satisfaction, and financial viability.

• Prepare analytical reports and materials for the leadership team's decision-making processes.

• Manage supply-and-demand forecasts concerning patient needs, staffing, clinical capacity, geographical factors, payer types, and service categories.

• Recognize capacity limitations or surpluses and propose appropriate interventions.

• Establish a regular review schedule for forecasts, assumptions, and strategic decisions.

• Lead initiatives aimed at narrowing the gap between services provided and those reimbursed.

• Evaluate services that are discounted, unreimbursed, or at risk of nonpayment, and identify underlying causes.

• Collaborate with clinical, revenue cycle, contracting, growth, product, and operations teams.

• Develop annual budgets, rolling forecasts, and long-term financial strategies alongside the CEO and fractional CFO.

• Assist department leaders in comprehending budgets and their financial implications.

• Track actual performance against budgets and forecasts, analyze variances, and suggest necessary adjustments.

• Facilitate scenario planning for recruitment, expansion, payer diversification, service modifications, and strategic investments.

• Translate corporate objectives into KPIs that encompass clinical quality, patient access, engagement, operational efficiency, growth, and financial stability.

• Oversee the company-wide KPI framework, which includes data validation, dashboards, reporting, and performance evaluations.

• Analyze performance trends, risks, and gaps for discussion at the executive level.

• Spearhead high-priority cross-functional projects.

• Identify risks and conflicts that require executive attention and present viable options.

• Foster accountability across teams while maintaining departmental leadership autonomy.

• Report directly to the CEO and be an active participant in the senior leadership team.

⛳️ Requirements

• Over 10 years of experience in strategic operations, finance, business operations, consulting, healthcare operations, or a similar analytical leadership position.

• Outstanding quantitative and financial abilities, including advanced skills in spreadsheet modeling, forecasting, budgeting, and scenario analysis.

• Capability to seamlessly transition between strategic thinking and detailed execution, including the development and maintenance of models.

• Highly organized and determined, with impeccable attention to detail and a proven history of establishing structure in dynamic environments.

• Strong written and verbal communication skills, with the ability to clarify complex financial information for clinicians, operators, and board members.

• Dedication to balancing financial sustainability with clinical quality, patient safety, and access to care.

• Preferred: Experience in healthcare services, value-based care, Medicaid, revenue cycle management, workforce planning, or multi-site clinical operations.

• Preferred: Experience in a high-growth or early-stage healthcare company, particularly during a Series A to Series B transition.

• Preferred: Experience working directly with a CEO or founder.

• E-Verify employment eligibility verification is mandatory for individuals hired to work in the United States.

🏝️ Benefits

• Eligible for performance bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) matching available.

• Paid time off benefits.

• Attendance at in-person events required at least twice a year.