Chargeback Operations Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Examine disputed credit card, debit card, and ACH transactions, resolving disputes within specified timeframes.

• Work collaboratively with the fraud and disputes departments to determine the appropriate next steps for each case.

• Investigate transactions by applying internal policies and review methodologies to uncover patterns and trends.

• Analyze account behaviors utilizing internal systems and tools.

• Partner with analysts, operations specialists, data scientists, and engineers to enhance loss prevention strategies, processes, and tools.

• Maintain a strong understanding of fraud prevention techniques and technologies.

• Achieve or surpass SLAs for prompt resolution of queued cases while minimizing potential losses.

• Professionally and efficiently manage escalations from both internal and external stakeholders.

• Work schedule is Monday through Friday, from 9:00 am to 5:30 pm CST.

⛳️ Requirements

• Bachelor’s degree from an accredited institution.

• At least 1 year of experience in processing chargebacks or investigating and resolving fraud incidents.

• Experience in data analysis and making significant decisions in a fast-paced, sometimes ambiguous setting.

• Strong attention to detail and the ability to multitask.

• Excellent problem-solving and analytical abilities.

• Strong business acumen and communication skills.

• Capability to self-initiate and work with minimal supervision following training.

• Willingness to work during holidays.

• Only English resumes will be considered.

• Preferred: Over 2 years of experience in processing chargebacks or fraud claims, or handling live transactions related to fraudulent activities in e-commerce, banking, fintech, or financial institutions.

• Preferred: Availability to commence work within two weeks of receiving an offer.

🏝️ Benefits

• Opportunities for career advancement.

• A dynamic and fast-paced work environment.

• The chance to make recommendations for improving and scaling processes.

• A culture that emphasizes high standards, innovation, calculated risk-taking, trust, ownership, and results.