Channel Customer Success Manager – German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage the post-sales relationship for a specific portfolio of EMEA resellers, VARs, and distributors from the onboarding phase through to long-term growth.

• Travel frequently throughout the DACH region to meet partners in person, cultivate executive relationships, and enhance NinjaOne's presence.

• Facilitate partner onboarding and training through product education, certifications, go-to-market workshops, and sales toolkits.

• Track partner health and activity metrics to pinpoint risks, close adoption gaps, and mitigate churn.

• Work collaboratively with the CAM to uncover expansion opportunities, including new product offerings, upselling moments, and territory development.

• Assist partners in establishing repeatable NinjaOne sales processes.

• Conduct regular QBRs with strategic partners to align on performance, pipeline, and joint growth strategies.

• Aid distributors in disseminating enablement resources to reseller networks.

• Represent the partner’s voice internally by sharing insights and escalations with Product, Support, Marketing, and Sales teams.

• Maintain Salesforce records for partner health, activities, and opportunity tracking.

• Carry out additional duties as required.

⛳️ Requirements

• Demonstrated experience in a channel-facing post-sales position (Channel CSM, Partner Success, Channel Enablement, or similar) within a SaaS or technology organization.

• Comprehensive understanding of the indirect channel model, including the operations of resellers and distributors.

• Familiarity with the DACH channel landscape is a significant advantage.

• Readiness to travel frequently throughout the DACH region.

• Strong commercial insight with the ability to recognize growth signals and convert them into actionable strategies in collaboration with the CAM.

• Excellent communication and training abilities, with a talent for simplifying complex subjects and delivering engaging enablement at all levels.

• Data-oriented and highly organized, adept at managing a diverse portfolio across various geographies and stages of maturity.

• Proficient in both English and German.

• Experience in RMM, MDM, endpoint management, or IT management SaaS is advantageous.

• This position is not eligible for visa sponsorship.

🏝️ Benefits

• Lunch provided by NinjaOne three times a week in the office.

• Access to a Corporate Benefits Platform offering discounts for brands like Expedia, FitX, Zalando, and many more.

• Skills development through a renowned training platform.

• Competitive salary.

• An international and intercultural workforce.

• Office conveniently located in the heart of Berlin at Alexanderplatz, close to all transit options.