Channel Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Promote and sell products, systems, and services within a specific market or division, adhering to the overall division strategy.

• Meet both qualitative and quantitative sales objectives related to order growth, revenue, profitability, market share, and customer satisfaction.

• Identify and cultivate new sales opportunities.

• Explore new market opportunities and foster relationships with local channel partners.

• Clearly communicate delivery schedules, payment terms, and general conditions to customers.

• Execute marketing initiatives and articulate the value proposition to clients.

• Provide training to channel partners regarding products and processes.

• Conduct regular in-person visits to support the operations of channel partners.

• Oversee administrative tasks within the sales process and assist with cash collection and project management activities as required.

• Assess territorial sales potential and devise sales strategies utilizing regional commercial operations resources.

• Ensure high levels of customer satisfaction through quality interactions with customer management.

• Establish long-term strategic partnerships with account portfolios.

• Advocate for service offerings, identify and escalate commercial service needs, and enhance customer Net Promoter Score (NPS).

• Supply management with continuous competitive insights, including pricing, policy updates, product developments, and marketing strategies.

⛳️ Requirements

• Bachelor’s degree with over 2 years of experience OR a high school diploma with over 4 years of experience in sales or sales support.

• A strong enthusiasm for connecting with others, problem-solving, and outpacing competition.

• Proficient in Microsoft Office Suite applications.

• Willingness to travel frequently between Orlando, Lakeland, Daytona Beach, and Melbourne.

• Ability to excel in a collaborative setting and work effectively with cross-functional teams.

• Valid work authorization to operate in the US.

🏝️ Benefits

• Select between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choose from two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance equal to 2X base pay.

• Company-paid Accidental Death & Dismemberment (AD&D) insurance equal to 1X base pay.

• Voluntary life and AD&D insurance options available, fully employee-funded up to specified maximums.

• Company-paid Short Term Disability benefits for up to 26 weeks.

• Company-paid Long Term Disability benefits at 60% of pay, with an option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits available, fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays throughout the year.

• Vacation policy allowing for permissive time off for salaried exempt roles.

• Remote work model available with access to the Lake Mary office.

• Eligible for bonuses.