Change Management Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Formulate and implement strategies for the adoption of new systems, processes, and technologies.

• Create communication plans, messaging, talking points, stakeholder updates, FAQs, newsletters, presentations, and other related materials.

• Design training plans, schedules, learning objectives, facilitator guides, quick reference guides, job aids, and other supporting materials.

• Facilitate or assist in live training sessions, demonstrations, workshops, knowledge-sharing sessions, and user enablement activities.

• Organize, schedule, facilitate, and manage office hours to address inquiries, gather feedback, identify adoption challenges, and support ongoing learning post go-live.

• Conduct stakeholder analysis to identify affected groups, map stakeholder needs, and customize engagement strategies.

• Perform change impact assessments, readiness assessments, adoption surveys, feedback sessions, and both qualitative and quantitative analyses.

• Develop strategies for managing resistance and address user concerns effectively.

• Cultivate trusted-advisor relationships with clients while delivering high-quality work products.

• Collaborate with project managers, product owners, business analysts, trainers, communications specialists, technical teams, vendors, and government stakeholders.

• Document change-management processes, decisions, actions, feedback, lessons learned, and materials for knowledge transfer.

• Analyze both quantitative and qualitative data to produce meaningful insights for stakeholders, leadership, and delivery teams.

• Transform analysis into actionable recommendations, plans, next steps, and value propositions.

• Generate polished, executive-ready work products.

• Manage competing priorities, adapt to changing requirements, and maintain focus on client needs and desired outcomes.

⛳️ Requirements

• A minimum of 3 years of experience in change management consulting, organizational change management, adoption, strategic communications, training, or related consulting support.

• At least 3 years of experience in implementing change management practices, frameworks, or structured approaches.

• Over 3 years of experience in editing documents across various formats and creating polished executive-ready materials.

• A minimum of 3 years of experience in implementing strategies for adoption, communications, training, or stakeholder engagement.

• At least 1 year of experience working on large modernization initiatives within an Agile environment is highly preferred.

• Experience in developing adoption strategies, communications plans, training plans, stakeholder engagement plans, or readiness materials.

• Proficiency in facilitating training sessions, demonstrations, workshops, user support sessions, or office hours.

• Experience in conducting impact analyses, readiness assessments, stakeholder analysis, feedback analysis, or resistance management activities.

• Ability to present structured solutions utilizing change management frameworks such as Prosci ADKAR, Kotter’s 8-Step model, or La Marsh.

• U.S. Citizenship is required.

• Must be able to obtain and maintain a Public Trust clearance.

• Must reside and perform work within the United States.

• Preferred consulting skills include client relationship management, cross-functional collaboration, goal setting, task management, time management, and public speaking.

• Experience in creating polished deliverables in PowerPoint, Word, email communications, job aids, quick reference guides, and stakeholder briefings.

• Experience in supporting adoption for technology modernization, digital transformation, workflow improvement, ServiceNow, enterprise platforms, or large business transformation initiatives.

• Experience working in a multi-vendor environment and coordinating change activities across teams and stakeholder groups.

• Change management certification such as CCMP, Change Management Practitioner, Prosci certification, CMP, or a similar credential is preferred.

• Previous experience in U.S. government contracting is preferred.

• Strong written and verbal communication skills.

• Excellent consulting, collaboration, facilitation, problem-solving, organization, and task management skills.

🏝️ Benefits

• 100% remote work available anywhere in the U.S.

• Equal opportunity employment.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

• Benefits information provided under the Transparency in Coverage Act.