CES Advisor, Swiss-German Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries through phone and written communication channels, primarily focusing on social media platforms like Instagram and Facebook.

• Assess customer requirements and assist them in utilizing specific features.

• Input data into internal databases concerning consumer requests.

• Communicate feature suggestions and effective solutions to the appropriate stakeholders.

• Keep customers informed about new features, functionalities, and promotional campaigns.

• Follow up with customers to confirm that their concerns have been addressed.

• Collect consumer feedback and complete FAQ and knowledge base documentation.

• Manage serious and sensitive consumer interactions in accordance with established guidelines.

• Appropriately and promptly address consumer complaints following Nestlé CES Standard Instructions.

• Redirect consumer inquiries to the correct stakeholders when unable to provide an answer.

⛳️ Requirements

• Native or near-native Swiss-German proficiency.

• Fluent in spoken and written Swiss-German and French.

• Intermediate skills in French.

• Proficient in English or Portuguese.

• Ability to adjust tone of voice according to various brands and written channels.

• Prior experience as a Customer Support Specialist or in a comparable customer service role is advantageous but not essential.

• Strong focus on customer management.

• Familiarity with the Nestlé industry is beneficial.

• Understanding of CRM systems is a plus.

• Exceptional communication and problem-solving abilities.

• Capability to multitask effectively.

• Strong attention to detail.

🏝️ Benefits

• Development of expertise in Nestlé’s Shared Solutions Business.

• Experience working within a culturally diverse team.

• Opportunities for local and international exposure.

• Flexible working environment.

• Engagement and wellbeing activities.

• Competitive salary and annual bonus based on performance.

• Meal allowance card.

• Flex Benefits.

• Discounts through Nestlé Club with various partners.

• Complimentary coffee at the office.

• Special discounts available for employees.

• Company-provided equipment tailored to professional needs.

• Medical support accessible at the office.

• E-learning courses and training programs.

• Career advancement opportunities and potential for international career paths.