CES Advisor – Swiss-German Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries through both phone and written communication channels.

• Recognize customer needs and assist them in utilizing specific features.

• Input consumer request details into internal databases.

• Communicate feature requests and effective solutions to relevant stakeholders.

• Notify customers about new features, functionalities, and promotional campaigns.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Collect consumer feedback and update FAQ and knowledge-base documents.

• Manage serious and sensitive consumer interactions according to established guidelines.

• Adhere to Nestlé CES Standard Instructions for handling consumer complaints in a timely and appropriate manner.

• Redirect consumer inquiries to the appropriate stakeholders when unable to provide an answer.

⛳️ Requirements

• Native or near-native proficiency in Swiss-German.

• Fluent in spoken and written French.

• Proficiency in English or Portuguese.

• Ability to adjust tone of voice to match various brands and written formats.

• Prior experience as a Customer Support Specialist or in a similar customer service role is advantageous, though not required.

• Strong customer management orientation.

• Excellent communication and problem-solving capabilities.

• Ability to handle multiple tasks simultaneously.

• Strong attention to detail.

• Familiarity with the Nestlé industry is a plus.

• Understanding of CRM systems is an advantage.

🏝️ Benefits

• Development of expertise within Nestlé’s Shared Solutions Business.

• Experience in a culturally diverse team environment.

• Opportunities for local and international exposure.

• Flexible working conditions.

• Engagement and wellbeing initiatives.

• Competitive salary and annual performance-based bonus.

• Meal allowance card.

• Flex Benefits.

• Discounts through Nestlé Club with various partners.

• Complimentary coffee provided at the office.

• Special discounts for employees.

• Provision of company equipment based on professional requirements.

• Access to medical support at the office.

• E-learning opportunities and training programs.

• Career advancement and potential for international career opportunities.