This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Respond to customer inquiries via phone, chat, and/or email with a friendly and solution-oriented approach.

• Address issues and foster positive experiences for every customer.

• Adhere to the brand's guidelines and quality standards in all interactions.

• Record and update customer interactions in the appropriate systems.

• Collaborate closely with the team to continuously enhance the service offered.

⛳️ Requirements

• Proficient in French with a good command of English.

• Excellent communication and active listening abilities.

• A proactive, problem-solving attitude.

• Comfortable utilizing computer systems and managing multiple tools simultaneously.

• Possess patience, empathy, and a positive disposition.

• Availability to work in shifts.

• Strong proficiency at C1, C2, or native level in the primary language.

• Minimum B2 level in English.

• Clean criminal record.

• Valid work permit or European passport.

• Resident of a European Union country.

• Resume must be submitted in English.

🏝️ Benefits

• Competitive salary with performance-based bonuses.

• Signing or welcome bonuses based on eligibility.

• Comprehensive training provided at no cost (2, 4, or 6 weeks depending on the project).

• Options for on-site, hybrid, or fully remote work from Bulgaria.

• For Content Moderation / Digital Trust & Safety roles: up to 21 days of hotel or shared-apartment accommodation covered, along with a €1,500 relocation bonus distributed in two payments.

• For other positions: flight expenses covered up to €150, accommodation for up to 21 days, assistance in finding an apartment in Sofia, and a gross accommodation allowance of €300 per month.

• Engaging activities such as football tournaments, beach barbecues, surf lessons, and cultural events.