CES Advisor – Catalan Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries through both phone and written channels, including social media platforms.

• Determine customer needs and assist them in utilizing specific features.

• Input data into internal databases regarding consumer requests.

• Communicate feature requests and effective solutions to relevant stakeholders.

• Update customers about new features, functionalities, and promotional campaigns.

• Follow up with customers to ensure that their issues are resolved.

• Collect consumer feedback and complete documentation for FAQs and knowledge bases.

• Manage serious and sensitive consumer communications in accordance with established guidelines.

• Adhere to Nestlé CES Standard Instructions for handling consumer complaints in a timely and appropriate manner.

• Redirect consumer inquiries to the appropriate stakeholders when unable to provide answers.

⛳️ Requirements

• Native or near-native proficiency in Catalan and fluent in English.

• Strong spoken and written skills in both Catalan and English.

• Capability to adjust tone of voice to suit various brands and written formats.

• Previous experience in a Customer Support Specialist role or similar is advantageous, but not essential.

• Orientation towards customer management.

• Familiarity with the Nestlé industry is beneficial.

• Understanding of CRM systems is a plus.

• Exceptional communication and problem-solving abilities.

• Strong multi-tasking skills.

• Keen attention to detail.

• Availability from Monday to Friday, 8 am to 7 pm on rotating shifts.

🏝️ Benefits

• Development of expertise in Nestlé’s Shared Solutions Business.

• Experience in a culturally diverse team.

• Exposure to both local and international environments.

• Flexible working conditions.

• Engagement and wellbeing initiatives.

• Competitive salary with an annual bonus based on performance.

• Meal allowance card provided.

• Flex Benefits - at NBS, you can select the benefits that best suit your needs.

• Membership in the Nestlé Club, along with discounts from various partners.

• Complimentary coffee available in the office.

• Special discounts for employee shopping.

• Company-provided equipment tailored to professional requirements.

• Access to medical support at the office.

• Opportunities for e-learning courses and training programs.

• Career advancement and prospects for international career opportunities.