Certified Peer Specialist – Warmline

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Offer telephone support and provide resource information to Warm Line callers.

• Direct callers to appropriate community resources when necessary.

• Channel crisis calls to COMCARE CRISIS using the 3-way calling feature.

• Fulfill documentation requirements for all calls received during the shift.

• Communicate any situations or concerns during the shift to on-call Warm Line support staff.

• Adhere to departmental deadlines for documentation and electronic timesheet submissions.

• Participate in mandatory staff meetings, agency meetings, and training sessions.

• Maintain an appropriate attendance record and inform the supervisor of any absences.

• Demonstrate flexibility in work hours when necessary.

• Work collaboratively with team members and keep them updated.

• Manage challenging situations with diplomacy and tact.

• Exhibit effective listening skills and respond positively to constructive feedback.

• Accurately complete assigned tasks and adhere to deadlines.

⛳️ Requirements

• Must self-identify as a Peer.

• Must possess an agency phone and laptop.

• Has a genuine interest in providing telephone support.

• Strong problem-solving abilities.

• Proficient oral and written communication skills to effectively engage with callers and staff.

• Availability to attend all mandatory training sessions.

• Willingness to work a minimum of one shift per week following successful completion of training.

• Capability to sit for extended periods.

• Manual dexterity required for operating the telephone and computer.

🏝️ Benefits

• Agency phone and laptop provided and required for the position.

• Mandatory training sessions included.

• Reasonable accommodations for job functions, as applicable.