Centralized Reservations Coordinator

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Provide support for reservations and revenue management to designated hotels

• Create and oversee group masters, including cutoff dates and group cancellations

• Release unoccupied rooms at specified times

• Process group or contract rooming lists along with various reservation requests

• Enter and retrieve information using a computer reservation system along with efficiency codes

• Read, retrieve, communicate, and verify details, including confirmation numbers

• Compute and prepare room reports to identify sources of business

• Establish rates in brand systems and property management systems

• Handle commission processing

• Conduct audits of the website

• Manage hotel closure relocations and transfer reservations

• Provide clear verbal and written direction to staff

• Assist with the implementation of foundational strategies and generate revenue management reports

• Execute other related tasks as assigned

⛳️ Requirements

• College degree or equivalent experience with a preference for 1+ year of hotel experience

• Brand experience with Marriott, Hilton, or Opera/Windsurfer reservations is preferred

• Capability to effectively engage with customers while demonstrating patience, tact, and diplomacy

• Proficiency in accessing, reading, and accurately inputting information using a moderately complex computer system

• Ability to establish and maintain productive working relationships with colleagues, customers, and patrons

• Capacity to sit for prolonged periods, with or without reasonable accommodation

• Skill to input data at a minimum speed of 40 WPM on a computer keyboard, with or without reasonable accommodation

• Strong interpersonal, presentation, written, and verbal communication skills are essential

• Must adhere to the attendance policies of a remote employee and be available to work consistently

• Must achieve quarterly balance sheet score standards set by the supervisor

🏝️ Benefits

• Medical insurance provided by Anthem Blue Cross Blue Shield

• Dental insurance through Anthem Blue Cross Blue Shield

• Vision insurance via EyeMed

• Vacation, sick leave, and holiday benefits

• Pet insurance available through ASPCA

• Supplemental, spousal, and child life insurance options

• Short-term and long-term disability coverage

• 401(k) Savings Plan with matching contributions

• 'YouDecide' discount program

• Hotel Room Discount program

• Training and support opportunities

• Compensation and benefits programs promoting physical, mental, and financial wellness