Cell Therapy Account Manager

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Facilitate the adoption and growth of the CareDx Cell Therapy & Transplant portfolio, which includes AlloHeme, molecular testing, and digital solutions.

• Educate healthcare providers on the clinical benefits of AlloHeme and assist in the implementation of new testing programs.

• Promote ongoing utilization through strategic management of accounts.

• Create account-specific strategies tailored to customer needs, clinical workflows, operational challenges, and organizational goals.

• Enhance clinical understanding and confidence through scientific and clinical discussions with healthcare stakeholders.

• Collaborate with Medical Affairs to address complex scientific and clinical inquiries.

• Lead the onboarding and activation processes for accounts.

• Establish protocols for ordering, reporting, sample logistics, and operational workflows.

• Assist customers in navigating institutional review and approval processes.

• Formulate and implement strategic account plans to enhance adoption, market penetration, footprint expansion, and commercial targets.

• Support the execution of Laboratory Service Agreements and other customer agreements.

• Identify and engage with clinical, laboratory, operational, and administrative stakeholders.

• Maintain the sales pipeline and territory business plan; forecast opportunities and monitor implementation milestones.

• Track utilization trends and provide regular updates on territory performance.

• Collaborate with Clinical Liaisons, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams.

• Report directly to the National Sales Director for Cell Therapy & Transplant.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree is preferred.

• A minimum of 10 years of sales or strategic account management experience within the healthcare sector.

• Proven ability to sell clinically within the hematology-oncology market.

• Preferred experience in supporting blood and marrow transplant, cell therapy, or CAR-T programs.

• Demonstrated success in selling to large academic medical centers, cancer centers, hospitals, and complex healthcare systems.

• Experience in navigating multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders.

• Proven ability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations.

• Experience in supporting healthcare contracting processes; familiarity with Laboratory Service Agreements (LSAs) or related contracts is preferred.

• Strong strategic account management and territory planning capabilities.

• Exceptional written, verbal, presentation, and interpersonal communication skills.

• Proven ability to work cross-functionally to drive customer adoption and implementation success.

• Must be willing to travel 50–75% or more and effectively manage a large geographic territory.

• Proficient in Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Health and welfare benefits, including a gym reimbursement program.

• 401(k) savings plan with matching contributions.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional discretionary bonuses and incentives.

• Restricted stock units.