CCM Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Make 70 to 90 outbound calls daily to check in with patients and address any health concerns.

• Efficiently and professionally manage inbound calls, triaging and directing them based on clinical urgency.

• Direct non-clinical inbound calls to the appropriate departments.

• Conduct and document monthly Chronic Care Management (CCM) care plan calls.

• Collaborate with providers to ensure timely and effective patient care through telephonic communication.

• Accurately document patient interactions in the clinical platform in real time during each call.

• Achieve or surpass performance metrics related to care quality, patient engagement, call handling times, response times, and adherence to protocols.

• Adapt to varying call volumes and changing priorities.

• Transition between CCM adherence calls, patient onboarding calls, and thorough chart reviews.

• Ensure compliance with company policies and relevant regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Active MA license is required.

• Strong communication and organizational skills are essential.

• A genuine interest in AI and comfort with tools such as Claude, ChatGPT, and workflow automation platforms.

• The ability to judge when AI is suitable for clinical documentation and care coordination.

• A minimum internet speed of 50 Mbps download and 10 Mbps upload is required.

• A hardwired internet connection is necessary.

• Submission of a speed test is required during the offer process.

• A private, HIPAA-compliant workspace is mandatory.

• Prior experience in a call center, teleservice, or high-volume phone-based roles is preferred.

• A passion for patient care, along with empathy, compassion, and patient education, is preferred.

🏝️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend Differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at the time of payout.

• Monthly Bonus Potential: Up to $1,000.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays annually.

• Paid Time Off (PTO).

• Medical, Dental, Vision, and supplemental insurance options.

• 401(k) Plan with a 3.5% Company Match.

• Company-provided equipment.

• Four-week comprehensive training program.