CAT Inside Complex – Coordinated Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Investigate, negotiate, and resolve moderately complex to highly complex property claims that involve contents, structural exposures, and Additional Living Expense (ALE).

• Manage escalated, high-severity, catastrophe, total-loss, and claims represented by attorneys.

• Conduct coverage investigations and apply specific state regulations along with non-standard coverages.

• Assess damages, interpret policy coverage, ensure compliance with regulations, and authorize payments.

• Collaborate remotely with field adjusters, mitigation vendors, external partners, structure adjusters, and cross-functional teams.

• Review engineering reports, estimates, supplements, and other relevant documentation.

• Maintain empathetic, customer-focused communication throughout the claims process.

• Negotiate settlements in accordance with company standards and regulatory guidelines.

• Utilize data and analytics to inform claim decisions and outcomes.

• Work Monday to Friday, from 8:00 AM to 4:45 PM CT, with rotating weekend coverage every 6 to 8 weeks and the possibility of mandatory support during CAT/large-claim events.

• Perform additional related duties as assigned.

⛳️ Requirements

• High School Diploma/GED (Bachelor’s degree is preferred).

• A minimum of 5 years of experience in property insurance claims handling.

• At least 2 years of experience managing fire, water, and theft claims, including contents and Additional Living Expense (ALE).

• Strong understanding of dwelling, contents, ALE, and state-specific or less common coverages.

• Experience dealing with complex, high-severity losses, catastrophe events, total losses, or significant structural damage claims.

• Ability to analyze policy language, interpret coverage, and apply it according to varying state regulations and compliance standards.

• Capacity to adapt to changing regulatory environments.

• Excellent analytical thinking and problem-solving abilities.

• Proficient in claims handling, estimating, supplements, and using Xactimate or similar software.

• Strong written and verbal communication skills, particularly for sensitive or complex claims.

• Experience with field or large loss claims, attorney- or public-adjuster-represented claims, and mitigation vendors.

• Ability to manage claims from start to finish, including writing estimates, managing supplements, and finalizing settlements.

• Willingness to work weekends and extended hours during catastrophe events.

• Capability to work independently and collaborate effectively in a virtual setting.

• Bilingual skills and/or prior military experience are advantageous.

• Ability to obtain the necessary adjuster and/or appraiser licenses within 60 days of hire, if applicable.

• Must meet minimum internet requirements of 50 Mbps download and 5 Mbps upload.

• Successful completion of a background check is required.

🏝️ Benefits

• All licensing costs are covered.

• One month of fully paid training, plus up to an additional month of on-the-job training.

• Continuous training opportunities for career advancement.

• Ongoing support, mentoring, and coaching provided.

• Comprehensive technology setup, which includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to assist with internet costs.

• Requirement for a dedicated, private workspace while working from home.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload is necessary.