Casualty Evaluator

This is a fully remote position, open to applicants in Alabama, +39 more states.

📋 Description

• Manage first- and third-party casualty claims related to injuries, including cases with both represented and unrepresented claimants.

• Take ownership of claims when injury exposure is identified.

• Handle claims across various states, including those that are licensed and statutory.

• Address low-complexity property damage claims related to homeowner liability.

• Assist with Small Claims matters until resolution.

• Provide support for claims related to catastrophes and straightforward homeowner losses.

• Oversee, investigate, negotiate, settle, and resolve injury claims valued at less than $50,000.

• Manage claim assignments through specified queues in the claims system.

• Perform self-directed triage.

• Make coverage determinations and offer advice to customers regarding coverage issues.

• Conduct interviews with witnesses and gather and analyze evidence, including medical records.

• Ascertain the necessity of an independent medical examination.

• Represent insured individuals or the company at settlement conferences when required.

• Attend arbitrations and trials as necessary.

• Provide deposition testimony when required.

• Assess subrogation potential and initiate subrogation notifications.

• Make settlement decisions within authorized limits and formulate negotiating strategies.

• Present cases to a committee when seeking authority beyond settlement limits, then negotiate and settle claims independently.

• Communicate with customers and other parties through writing, telephone, and electronic means in a virtual environment.

⛳️ Requirements

• High school diploma or equivalent education combined with 2+ years of relevant work experience.

• Minimum of 2 years of professional experience related to the role.

• At least 2 years of experience in claims handling.

• Strong analytical, problem-solving, and organizational capabilities.

• Ability to work autonomously.

• Excellent decision-making skills.

• Strong focus on customer service.

• Basic proficiency in math and computer skills.

• Typing speed of at least 30 words per minute.

• Proficient oral and written communication skills with a good command of the English language.

• Capability to work effectively in a team-oriented environment.

• Ability to successfully complete relevant training courses related to job responsibilities.

• Developing knowledge of statutory and regulatory requirements.

• Willingness to travel on rare occasions.

• Ability to work extended hours and/or weekends as needed.

• 1+ years of casualty experience is preferred.

• No visa sponsorship available; must have authorization to work indefinitely in the US.

• Valid Oklahoma license is required.

🏝️ Benefits

• Eligibility for annual bonuses for most positions.

• Annual discretionary bonus opportunity of up to 7% of eligible pay through the Annual Incentive Plan (AIP).

• 401(k) plan with a company match.

• Opportunities for career growth, leadership, and mentorship support.

• Access to development opportunities.

• Remote-first flexible workplace.

• Option to work in an office environment.

• Flexibility to work from various locations, including CSAA offices.

• An inclusive and welcoming workplace culture.

• Reasonable accommodations for qualified applicants and employees with disabilities or other limitations.