Casualty Claims Assistant Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture a team of casualty claims experts through coaching, performance oversight, and career advancement.

• Review and supervise claim files to ensure they are handled in a timely, accurate, and effective manner.

• Allocate claims based on their complexity, the expertise of the adjusters, and their current workload.

• Provide guidance on intricate coverage issues, liability concerns, compensability, reserving strategies, and claim resolution tactics.

• Manage highly intricate commercial casualty claims and litigated cases as necessary.

• Review and authorize reservation of rights, denial letters, claim payments, and reserve adjustments within designated authority.

• Collaborate with legal counsel, coverage specialists, subrogation teams, and claims committees regarding complex exposures.

• Ensure adherence to claims best practices, regulatory standards, authority levels, and documentation protocols.

• Monitor team productivity, claim quality, loss costs, and expense management effectively.

• Recruit, coach, and retain talent while fostering succession planning, innovation, and inclusion initiatives.

• Cultivate relationships with agents, insured individuals, and internal business partners to provide outstanding customer experiences.

• Work together with leadership on identifying trends, analyzing results, and recognizing opportunities while enhancing EMC’s claims brand and service culture.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience is required.

• A minimum of eight years of experience in casualty claims adjusting or a related field, including handling large and complex claims.

• Must possess all relevant state licenses as required.

• Previous leadership experience is necessary.

• Preferred insurance designations include INS, AIC, and CPCU.

• Strong understanding and application of casualty claims techniques are essential.

• Up-to-date knowledge of various jurisdictions, good faith claims handling requirements, and legal frameworks is required.

• Advanced knowledge of insurance terms and coverages in commercial lines is necessary.

• Demonstrated leadership skills with the capability to inspire and motivate staff.

• Proficient in computer systems and claims management software.

• Exceptional organizational, written, and verbal communication abilities are required.

• Ability to collect and analyze data points for effective claims handling triage.

• Advanced investigative and problem-solving skills are essential.

• Willingness to travel occasionally, including overnight stays.

• A valid driver’s license with an acceptable motor vehicle record is required for travel per company standards.

🏝️ Benefits

• Comprehensive rewards package; further details on benefits can be found at www.emcins.com/careers.

• Opportunity to work from home anywhere in the United States.

• Opportunities for career development and succession planning.

• Access to coaching, mentoring, and professional development programs.

• Support for inclusion initiatives.

• All company locations are tobacco-free, including company vehicles.