Casualty Adjuster – Auto Insurance

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Assume full responsibility for a varied caseload of third-party automobile injury claims.

• Investigate, assess, negotiate, and resolve claims at all phases, including cases that are unrepresented, represented, in early litigation, and those with time-sensitive policy limit demands.

• Understand and apply the provisions, conditions, and exclusions outlined in policy language.

• Integrate relevant state laws, judicial rulings, and regulations into claims management.

• Oversee a portfolio of casualty claim files.

• Recognize high-risk matters, ensure follow-up, and take prompt action to mitigate claim exposure.

• Draft coverage position letters, denials, and other correspondence as necessary.

• Manage claims to ensure fair, efficient, and timely resolutions while minimizing indemnity, defense, and claim-related expenses.

• Work collaboratively across the claims department and provide mentorship on coverage and liability concepts.

• Identify opportunities for process improvements to enhance business outcomes and increase operational efficiency.

• Respond to inquiries from attorneys, regulators, producers, vendors, and consumers.

⛳️ Requirements

• At least 5 years of experience in auto insurance casualty claims.

• A bachelor’s degree is preferred.

• Spanish language proficiency is an advantage.

• Advanced knowledge and a proven track record in resolving complex, severe-injury claims.

• Experience in non-standard auto insurance is preferred but not mandatory.

• Familiarity with Tennessee regulations is a plus.

• Strong negotiation skills on complex claims.

• Exceptional attention to detail resulting in high-quality work output.

• Ability to think critically and provide practical solutions.

• Strong skills in coverage and liability analysis.

• Understanding of state laws and regulations pertaining to claims practices.

• Capacity to solve problems and find solutions promptly.

• Knowledge of court processes and concepts.

• Willingness to present intriguing coverage and/or liability cases to management and fellow adjusters within the Casualty team.

• Excellent verbal and written communication skills.

• Proficient in technology, particularly Microsoft Office applications – Word and Excel.

🏝️ Benefits

• 401K plan with up to a 6% company match.

• Choice of Blue Cross Blue Shield PPO, HMO, or HSA health plans.

• Dental and vision insurance coverage.

• Access to telemedicine services.

• Monday to Friday work schedule from 8 am to 5 pm CST.

• At least 6 paid holidays per year.

• Paid time off (PTO) that can be utilized for vacation, personal time, or illness.

• Separate personal days for sickness, family obligations, appointments, or personal matters.

• Employee recognition for achieving work milestones.

• Paid training opportunities.

• Reimbursement for state licensing fees.

• Opportunities for career advancement.

• Inclusive holiday events.

• Bonuses for employee referrals.

• Virtual team meetings.