Cash Register Administrator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Gather and input data for merchant ID establishment and bank account creation.

• Oversee the merchant ID setup process, alert Treasury of any issues or delays, and coordinate the installation of cash register software.

• Establish access to the Digital Deposit System (DTS).

• Provide troubleshooting support for cash registers, payment processing, and deposit issues via telephone.

• Recreate requests for deposit pickups.

• Collaborate with Treasury, Corporate AR, Divisional IT, PSC Supervisors/Managers, and Phlebotomy to address banking and balancing challenges.

• Review weekly divisional audit files to ensure compliance with company policies, procedures, and internal controls.

• Report and investigate instances of missing funds.

• Resolve issues noted in daily/weekly exception reports using LCBS, LCLS, and PEP.

• Process adjustments, request postings for missed payments, correct pricing discrepancies, and approve patient billing.

• Create and maintain training materials and standard operating procedures for Patients Easy Pay and DTS.

• Suggest training opportunities for end users.

• Identify connectivity and equipment challenges impacting Patient Easy Pay.

• Offer installation, technical support, and guidance for the Patient Easy Pay cash register application.

⛳️ Requirements

• High School diploma or GED equivalent along with 3 years of experience in Healthcare Revenue Cycle Management or Labcorp IT Support.

• Bachelor’s degree with 5 or more years of experience in Healthcare Revenue Cycle Management and IT Support (preferred).

• Familiarity with remote software usage and understanding (preferred).

• Experience with RCM Systems and IT Support (preferred).

• Background in Network or Application Support (preferred).

• Strong analytical and problem-solving abilities.

• Capability to evaluate, recommend/fix application issues, and develop necessary processes to support application usage.

• Exceptional interpersonal, coaching, and communication skills.

• Ability to articulate complex procedures effectively and succinctly, both verbally and in writing.

• Proficient computer skills.

• Extensive experience with Excel, Word, Outlook, Windows functionality, LCLS, and LCBS.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.