Cash Collection Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform daily outbound collection activities by reaching out to delinquent clients regarding overdue balances and securing payment commitments.

• Negotiate and set up payment arrangements in accordance with Zoetis Credit Policy.

• Foster positive customer relationships while managing collection efforts and reducing aged receivables.

• Investigate and follow up on customer disputes, deductions, delayed payments, and issues related to invoice settlements.

• Collaborate with the Credit Team to review accounts, communicate with Sales Representatives, and identify accounts that require credit holds.

• Work alongside Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty teams to address payment-related issues.

• Identify high-risk and problematic accounts, escalating unresolved issues to the Credit Lead Associate and Credit & Collection Manager.

• Assist in collection activities involving external collection agencies when necessary.

• Conduct quarterly reviews of the Old Items List.

• Manage declines of Credit Card Auto Pay transactions.

• Follow up on E-Check rejections.

• Resolve issues related to EZPay rejections.

• Accurately report financial metrics in a timely manner while meeting KPIs and SLAs.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least one (1) year of experience in Accounts Receivable or Collections.

• Excellent verbal and written communication skills.

• Basic knowledge of Microsoft Office applications, including Excel and Word.

• Experience with SAP is preferred.

• Background in a high-volume collections or shared services environment is preferred.

• Experience in B2B Collections is preferred.

• Strong customer service and relationship management skills.

• Proficiency in reconciliation tasks involving data comparison across various systems or databases.

• Outstanding problem-solving and analytical skills.

• Ability to prioritize tasks effectively and manage multiple responsibilities.

• Detail-oriented with strong organizational capabilities.

• Ability to collaborate effectively across different departments and functions.

• Comfortable managing challenging collection conversations while maintaining professionalism.

• Open to working in EST and CST time zones.

• Must have or be able to obtain authorization to work in the US; sponsorship may be pursued at Zoetis's discretion.

🏝️ Benefits

• Short-term incentive compensation.

• Long-term incentives.

• Healthcare and insurance benefits commencing on day one.

• 401K plan with matching contributions and profit-sharing from Zoetis.

• Four weeks of vacation.