Cash Applications Specialist – BPO

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Ensure customer Accounts Receivable balances are accurate and current, including payment and credit applications.

• Execute daily ACH transactions and check deposits, reconciling entries to identify and rectify discrepancies.

• Record and apply customer payments while updating information in daily bank report spreadsheets.

• Reach out to customers to secure payment remittances and clarify remittance instructions or questions related to cash applications.

• Follow up on unsuccessful payments when necessary.

• Monitor emails and Zendesk tickets, responding to customer inquiries promptly.

• Provide clients with requested banking information in line with established protocols.

• Support the overall Collections process, including handling ad hoc requests.

• Review AR aging reports and investigate unapplied credits.

• Keep thorough records of unapplied funds and investigate outstanding or aged balances.

• Collaborate with internal teams to resolve payment and account-related challenges.

• Ensure that all financial and customer data is processed accurately and in a timely manner.

⛳️ Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related discipline.

• 1–3 years of experience in cash applications, accounts receivable, or a similar finance-oriented role.

• Excellent analytical and problem-solving abilities.

• Exceptional verbal and written communication skills in English.

• Upper-Intermediate proficiency in English.

• Proficient in MS Excel, PowerPoint, and Word.

• Capability to communicate effectively with clients and internal teams.

• Strong attention to detail and precision when dealing with financial data.

• Comfortable managing multiple systems and juggling several tasks at once.

• Proactive mindset with a willingness to learn new tools and processes.

• Experience in a Software as a Service (SaaS) environment is preferred.

• Familiarity with Intacct is preferred.

• Knowledge of payment platforms such as Stripe, Paya, or Braintree is preferred.

• Experience with Zendesk or other customer support/ticketing systems is preferred.

• Familiarity with Salesforce is preferred.

• Understanding of Accounts Receivable and Collections processes is preferred.

• Previous experience handling banking or payment-related data is preferred.

🏝️ Benefits

• Equal opportunities in recruitment, career growth, and leadership development.

• International work environment.

• Opportunities for career development.

• Discussions with the talent team regarding career aspirations and company culture.

• Technical and customer interview process.

• Opportunity to enhance expertise in finance, technology, and client support.