Cash Application Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Process and record customer payments received via ACH, wire transfers, lockbox, credit cards, checks, and other authorized methods.

• Ensure that payments are applied accurately and promptly to the corresponding customer accounts.

• Investigate and resolve payment discrepancies, including unapplied cash, unidentified payments, and issues related to customer accounts.

• Monitor aging reports for unapplied and unidentified payments and take necessary actions to address them.

• Collaborate with Accounts Receivable, Collections, Customer Service, Sales, and other internal teams to address and resolve payment-related challenges.

• Maintain precise records of customer accounts along with supporting documentation.

• Assist with month-end and year-end closing tasks, including account reconciliation and reporting.

• Identify potential improvements in payment-application processes and suggest enhancements to workflows.

• Respond to both internal and external inquiries regarding payments in a prompt and professional manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Capability to accurately process financial transactions and identify any discrepancies.

• Ability to investigate payment discrepancies, determine their causes, and establish appropriate resolution steps.

• Proficient in managing multiple priorities and executing time-sensitive payment processing and reconciliation tasks.

• Familiarity with Microsoft Excel and other Microsoft Office applications.

• Strong communication skills to convey payment issues and solutions clearly to customers and internal stakeholders.

• Ability to work independently as well as collaborate effectively with cross-functional teams.

• Experience in cash application, accounts receivable, cash posting, payment processing, banking operations, or a similar accounting role.

• Proficient in using ERP, accounting, or financial management systems.

• Experience with electronic payment platforms.

• Proven track record of processing a high volume of financial transactions.

• Experience in supporting account reconciliations or month-end/year-end closing processes.

• Relevant education or experience in accounting, finance, business administration, payment processing, or a related field.

🏝️ Benefits

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs

• Paid Time Off & Holidays

• Professional Development & Career Growth Opportunities

• People-Focused Culture