Cash Application Operations Associate

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately and promptly apply incoming customer payments

• Examine payment and remittance information to align payments with customer accounts and invoices

• Investigate unapplied or misapplied cash and resolve payment discrepancies

• Provide assistance with short payments, overpayments, credits, and deductions

• Maintain payment records, including ACH remittances and check documentation

• Reconcile customer accounts and track payment activity

• Work collaboratively with Collections, Accounting, Sales, and other departments to address payment inquiries

• Update internal systems with precise payment data and notes

• Assist with fundamental Cash Application and unapplied cash reporting

• Adhere to established Cash Application protocols and internal controls

• Request further remittance details from internal teams or customers as needed

• Escalate complex payment issues to the appropriate team member or supervisor

• Complete necessary financial and compliance documentation in accordance with company policies

• Conduct basic customer credit verification and review supporting materials

⛳️ Requirements

• Demonstrated experience in Accounts Receivable, Cash Application, or a related finance operations position

• Solid understanding of cash application processes, payment reconciliation, unapplied cash, deductions, credits, and account adjustments

• Proficient in accounting software and ERP systems (e.g., SAP, Oracle, NetSuite)

• Strong Excel skills with the capability to analyze accounts receivable and payment data

• Excellent problem-solving, communication, and cross-functional collaboration abilities

• Detail-oriented and exceptionally organized, with the capacity to manage multiple priorities in a high-volume setting

• Experience in process improvement, automation, or high-volume cash application environments is a plus

• Availability to work from 9am to 5pm PST

🏝️ Benefits

• Enjoy the flexibility of working fully remotely in a collaborative environment

• Enhance your expertise in Cash Application and Accounts Receivable while supporting prominent U.S. cannabis companies

• Advance your career through practical experience, ownership, and ongoing learning