Caseworker, Patient Support – Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure prompt, precise, and uniform management of coverage-related requests throughout customer operations and patient support workflows.

• Organize documentation related to benefits, case updates, follow-up actions, and communications regarding reimbursement support.

• Address routine reimbursement challenges, documentation discrepancies, and exceptions within workflows.

• Keep accurate records of cases, reimbursement documentation, and updates in systems.

• Observe reimbursement patterns, recurring challenges, and indicators for escalation.

• Collaborate with both internal and external stakeholders to synchronize communications, clarify reimbursement requirements, and assist in case resolution.

• Participate in initiatives for process enhancements, updates to workflows, and efforts to ensure operational readiness.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related domain is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.