This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure prompt, precise, and consistent management of coverage-related inquiries throughout customer operations and patient support workflows.

• Organize documentation related to benefits, provide case updates, conduct follow-up tasks, and facilitate communications for reimbursement support.

• Address standard reimbursement challenges, fill documentation gaps, and manage workflow exceptions.

• Keep precise records of cases, reimbursement documents, and system updates.

• Track reimbursement patterns, persistent issues, and indicators for escalation.

• Collaborate with both internal and external parties to synchronize communications, clarify reimbursement criteria, and assist in case resolution.

• Participate in enhancing processes, updating workflows, and contributing to operational readiness initiatives.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a similar field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.