Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure prompt, precise, and uniform management of coverage-related inquiries.

• Organize documentation related to benefits, case updates, follow-up tasks, and communications for reimbursement support.

• Address routine reimbursement challenges, documentation inconsistencies, and workflow exceptions.

• Keep up-to-date and accurate records of cases, reimbursement documents, and system updates.

• Analyze reimbursement trends, recurring problems, and indicators for escalation.

• Collaborate with both internal and external stakeholders to clarify reimbursement needs and assist in case resolution.

• Participate in enhancing processes, updating workflows, and supporting operational readiness initiatives.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• An inclusive culture and wellness resources.