Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases within the Specialty Services Department.

• Offer telephone assistance via call-center programs to patients, healthcare providers, and funding organizations.

• Support funding and access challenges, which include private, public, and special access programs, as well as compliance initiatives.

• Administer and comply with case-management protocols, encompassing clinical monitoring, data gathering, continuous patient follow-up, compliance, therapy interruption/discontinuation oversight, adverse event reporting, and collaboration with primary healthcare providers.

• Execute market research initiatives related to pharmaceuticals and biotechnology with physicians, patients, pharmacists, and other health professionals.

• Conduct a substantial volume of outbound calls for patient programs.

• Record each activity in the program-specific database.

• Participate in refresher training and specialized product training sessions.

• Provide insights on protocols, databases, processes, and inter-departmental relations.

• Convey case-management information to the manager, pod, and program-trained colleagues during absences.

• Engage in training new caseworkers, including shadowing and call monitoring activities.

• Report all adverse events to the designated units/departments.

• Carry out additional duties and tasks as assigned.

⛳️ Requirements

• Extensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through the completion of a two-year associate's degree or an equivalent combination of experience and education.

• At least one (1) year of experience in customer service.

• Bilingual (French/English) is an advantage.

• Capability to handle multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical sectors is a plus.

• Proficient in Word, Excel, and Outlook.

• Advanced understanding of the pharmaceutical distribution industry.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Robust analytical and mathematical skills.

• Effective oral and written communication skills.

• Strong interpersonal and leadership capabilities.

• Efficient organizational skills.

• Ability to consistently meet deadlines.

• Exceptional problem-solving skills; capable of resolving issues efficiently and effectively.

• Excellent presentation abilities.

• Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs.

• Ability to interact with unilingual English-speaking customers, patients, or peers from cross-functional teams.

🏝️ Benefits

• Medical, dental, and vision care.

• Comprehensive wellness benefits that address physical, emotional, financial, and social needs.

• Backup dependent care support.

• Adoption assistance services.

• Infertility coverage options.

• Family building support resources.

• Behavioral health solutions available.

• Paid parental leave benefits.

• Paid caregiver leave provisions.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups to foster community.

• Volunteer activity options.

• Reasonable accommodations provided during the employment process.