Case Processing Manager, Team Lead

This is a fully remote position, open to applicants in New Zealand, +1 more country.

📋 Description

• Provide assistance for various activities carried out by the project team on behalf of both the client and the company.

• Supervise the assigned ICSR staff.

• Develop and uphold project-specific KPIs for contracted ICSR tasks.

• Enhance procedures, training sessions, and other initiatives to boost ICSR team productivity.

• Suggest modifications to processes to the ICSR Operational Lead.

• Handle ICSR deviations with guidance from the ICSR Operational Lead.

• Examine trackers and timesheet information to ensure precision.

• Engage in ICSR processing and perform secondary quality control on cases.

• Assist other departments as directed and authorized by the ICSR Operational Lead.

• Serve as the designated team subject matter expert and provide support to other SMEs.

• Assist the RA & PV Network Department as required.

• Function as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country.

• Act as the PRLS (Person Responsible for Local Screening) for the agreed-upon language, in coordination with the line manager.

⛳️ Requirements

• Graduate in life sciences, pharmacy, nursing, or another healthcare-related field, or possess experience in pharmacovigilance.

• 5-6 years of professional experience in pharmacovigilance.

• At least 3 years of experience in a line managerial position.

• Exceptional written and verbal communication abilities.

• Strong organizational skills, with a keen attention to detail and the ability to multitask.

• Proficient in delegation.

• Capable of planning and time management.

• Possess technical skills.

• Strong team collaboration skills.

• Proficient in English, both spoken and written.

• Advanced proficiency in MS Office applications.

🏝️ Benefits

• Availability of remote work options.

• A collaborative and supportive working environment.

• Flexibility in work arrangements.

• Opportunities for professional growth.

• A culture focused on belonging.

• The chance to contribute to patient safety and pharmaceutical care.

• A collaborative team of specialists in clinical research, pharmacovigilance, and quality consulting.